Returns, Shipping & Pre-Orders
Returns Policy
You may return new, unopened items within 14 days of delivery, unless otherwise noted on the original receipt. Any opened items can be returned for a full refund minus a restocking fee of 15%. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or item, etc.). All other shipping charges are the customers responsibility. All Pre-Orders are non-refundable, unless prior approval is granted from management, If approval is granted there is a 15% documentation & credit card refund fee. If an Item is defective the original manufacturer's warranty policy will solely be responsible for returns, exchanges or repairs. Dark Night Outdoors will not be held responsible for items returned with missing parts, packaging materials or damages to the product
You should expect to receive any approved refunds within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Pre-Orders and Special Orders
Special Orders or Pre-Orders can be taken on future release products or non-stock items. When you place your special order or Pre-Order we place your order with the manufacturer and commit to purchasing the product. Once this is done we are committed to receive, and purchase your product. Therefore, we can not refund any Pre-Ordered items, regardless of "Deposits" or "Paid-in-Full" status. The Timelines of delivery on Special Orders and/or Pre-Orders are estimated timelines we are given from the Manufacturer, and in no way Guarantees a delivery date to you, unless otherwise specifically noted on the original receipt.
